Frequently Asked Questions
This is our dedicated order tracking page. You can follow the status of your order in one place, from the moment it's shipped all the way to your door. We aggregate your tracking information so you can easily check where your package is at any time.
You can search using your email address (the one you used when placing the order), your order number (found in your confirmation email, e.g. ORD-2024-XXXXX), or your carrier tracking number (provided by the shipping company). Any of these will pull up your order details and delivery status.
It can be completely normal. Tracking updates depend on the carrier scanning your parcel at each checkpoint. Delays of 24 to 72 hours between scans are common, especially during transit between sorting facilities or for international shipments going through customs. If your status hasn't changed in more than 5 business days, please contact us at support@aurenchoise.com.
We can help with anything related to tracking and delivery visibility: locating your package, explaining a status, or pointing you in the right direction. For requests like refunds, returns, address changes, or product questions, you'll need to contact us directly as those are managed separately from tracking.
You can reach us at support@aurenchoise.com. We typically reply within one business day. Please include your order number or tracking number in your message so we can look into it right away. You can also use the contact form by clicking "Contact" in the menu above.
This sometimes happens when the carrier marks a package as delivered slightly before the actual drop-off, or if it was left with a neighbour, at a pickup point, or in a safe place. We recommend checking around your delivery area and waiting 24 hours. If the package still doesn't turn up, contact us at support@aurenchoise.com and we'll help clarify the situation.